Welcome to the job as a Virtual Assistant for The Customer Robot
You will be working in Danish working hours. This means you will be working 8-16 Danish time.
This also means you will sometimes be working on some of your national holidays, as we do not share holidays!
There are a couple of things you need before you start:
A – a profile on Trello –
1. Send me your e-mail, and I will send you an invitation!
2. Make sure you have an image uploaded on your profile!
Here is an overview on Trello… more specific instructions later:
B – a profile on Slack
1. Send me your e-mail, and I will send you an invitation!
2. Make sure you have an image uploaded here as well!
Here is an overview on Trello… more specific instructions later:
C – a personal account on OneDrive – We use this for file storage. Make sure you use the same e-mail on Trello and Slack.
D – a profile on Gravatar with your image uploaded to your profile.
E – a bank account or a GCash account for your salary.
You are paid for each hour you work, and there are five essential rules for you to know:
1 – When you leave your Slack, update your Slack status. When your Slack status is green, we will expect you to be online, and answer when we send a chat, so put up some alert with sound so you get notifications when we send a chat message on Slack
2 – Sometimes, you will need to work overtime, and you will be paid for these hours.
3 – If you experience downtime, power interruptions, etc., it’s up to you to work up the lost time after hours, or you can simply choose to deduct it from your payment.
4 – From 5.30 PM to 6.00 PM, there is a paid dinner break. So at 5.30 change your status to away and write “Dinner” to me. And when you get back and are ready to work, write “Back” and change your status to “Online”. IMPORTANT: I noticed that some use more time for lunch; just notice that I pay for the first 30 minutes. If you spend more time before you write “Back”, it will either be deducted from your salary, or you can make up for it in overtime!
5 – You will be paid every month through PaySend. When you stop your work on Friday, please send me your working hours, specified for each day (including overtime and downtime), and then the total. Your salary will then be available on the first workday of the new month.
The most important rule of all in our communication:
Now here is the most important rule:
When you get an assignment or instruction, you can ask all the questions you may have. When you are 100% clear on the task, then write “OK, I’m on it” on Slack so we know that you are working on the job. Also, specify the time you estimate you need, so you can write, “OK, I am on it – give me 1 hour”.
This way, we know that you are working, and we can see on Slack when we expect to hear from you again!
It’s worth repeating Rule 3 from working with Henrik here:
Give time estimates and keep your deadlines
I am not a stickler about your working time. If you need time to solve a task, just say it, but give me a time estimate… and keep it! If I can rely on your time estimates, I will have no problem giving you the time you need for a job. But you must never just write things like: “OK, I will update you when I am done”… I cannot use that sentence for anything. I need to know when you think you will be done, and I need to know that I can rely on the time estimate you give. So tell me when you will have the thing done, and we will get along just fine.
If you have given me a deadline and find out you cannot keep it… no problem! just update me and tell me what the problem is and when you expect to have it done, but do it as soon as you find out you cannot keep your deadline, and no matter what: Do it before the original deadline runs out!
There is only one thing that annoys me more than sitting online and waiting at the agreed time for the deadline… and that is if I have to contact you after the deadline to find out what went wrong!
It’s a cardinal rule in all businesses that the person who is not able to keep up he’s and of the deal is also the person who contacts the other person involved. This rule very much applies here: If you cannot keep the agreed deadline, it’s you who has to contact me before the deadline runs out… not the other way around!